RESERVE AND ACCESS MUNICIPAL SERVICES EASILY AND AUTOMATICALLY
Participate in local life from anywhere, with just one touch.
Modernize municipal activity management with QUALO
QUALO allows city councils and public entities to integrate a modern and efficient system for booking, accessing, and managing municipal facilities and services directly from the platform.
With this functionality, citizens can reserve public or private spaces, top up their virtual wallet, and manage automatic access using their QUALO ID. For the responsible administration or entity, QUALO offers a whole ecosystem of management, control, and loyalty tools, designed to simplify processes, optimize resources, and improve the user experience.
Benefits
A single system for reservations, access, and citizen management
Unifying the citizen experience
By incorporating this functionality into the same QUALO ecosystem that citizens are already familiar with (tourism, commerce, events, etc.), the proliferation of independent apps or systems is avoided. The learning curve is minimal and adoption is faster.
Comprehensive management for public entities
From the administrative interface, you can:
- Register facilities, schedules, and types of service.
- Configure specific rules and restrictions (stages, time slots, differentiated rates, incidents, classes, etc.).
- View reservations, occupancy, incidents, and statistics in real time.
- Configure bonuses, promotions, and loyalty policies for users.
- Monitor virtual wallet collections, minimizing the use of cash and manual work.
Automatic control and access
Users identified in QUALO can justify their reservation upon arrival at the access point. If the facility requires automatic opening (shifts, access control, motorized doors), QUALO can be integrated with the hardware to manage user-controlled opening without physical intervention by any employee.
Resource optimization and cost reduction
By automating and digitizing the reservation, payment, and access control processes, you reduce staff workload, cash handling, document management, and operational errors. In addition, you obtain useful data to optimize facility scheduling.
Information and knowledge
Access to information on usage (users, schedules, occupancy rates, incidents), temporary distribution of resources, demand forecasting, etc. All from the administrative panel.
Use cases / potential municipal services
From the paddle tennis court to the auditorium: everything can be reserved
Here are some of the practical applications that can be implemented:
- Reservation of sports facilities (paddle tennis, tennis, indoor soccer, etc.)
- Reservations for cultural centers, libraries, multipurpose spaces
- Reservations for municipal swimming pools, gyms, or sports centers
- Rental of municipal facilities (gardens, parks, urban gardens)
- Access to guided activities: workshops, municipal courses
- Special services: auditoriums, stages, concert halls, exhibition halls
Each facility can have its own configuration (rates, schedules, restrictions, bonuses) and be managed from a single central system.
Key objectives
More participation, better service, less effort
- Encourage citizen participation and facilitate access to municipal public or private services.
- Increase the use of existing facilities and resources.
- Reduce the entity’s operating and administrative costs.
- Improve the citizen experience with a unified system.
- Generate valuable data for municipal planning and decision-making.
How it works for citizens
Book, access, participate... all from QUALO
Access/registration
The user accesses the “Municipal activity booking” section from QUALO or the web app (as in the court booking demo we saw).Wallet/balance
If the service requires payment, the user tops up their virtual wallet in QUALO.Activity/facility selection
Choose the available facility or activity and select the available time slot.Reservation and confirmation
The platform confirms the reservation and sends a digital confirmation (with QR code, code, or receipt).Access/use
At the time of reservation, users identify themselves and gain automatic access (if the facility allows it) or present proof of their reservation at physical checkpoints.History/management
Users can view their past reservations, cancellations, payments, or remaining balance.
How the public entity/client implements it
We accompany you every step of the way: easy to integrate, easy to manage
Technical advice and configuration
QUALO can collaborate with the client in selecting and integrating the necessary hardware for access control (if applicable), automatic doors, identification readers, etc.Service registration and configuration
The entity defines facilities, schedules, rates, rules, and bonuses.Integration with the QUALO platform
The functionality is integrated into the existing ecosystem (users, geolocation, other sections).Launch and promotion to the public
The new functionality is communicated to the public, and incentives, bonuses, or launch campaigns are promoted.Operation and maintenance
Reservation management, user support, incident response, and continuous service updates.Measurement and improvement
Periodic evaluation through reports and indicators: usage, satisfaction, revenue, costs, etc.
Integration with other areas of QUALO
A cross-functional solution that connects with everything you already use
The Municipal Activities Reservation feature is not isolated: it leverages the capabilities already present in QUALO:
- Use of the geolocation/contextualization system to show facilities close to the user.
- Integration with promotions, loyalty programs, and gamification from Commerce, Tourism, and Events.
- Leveraging the user ecosystem (no need to manage separate accounts).
- Compatibility with other existing features: directories, contextual information, digital signage.
This cross-cutting approach allows institutions to make the most of the investment made in QUALO in other areas, and users to enjoy a consistent experience across all services.