FACILITATES THE ADMINISTRATION'S RELATIONSHIP WITH CITIZENS
THE INFORMATION YOU NEED IN THE PLACE WHERE YOU ARE
A SERVICE THAT IMPROVES AND FACILITATES THE RELATIONSHIP BETWEEN THE ADMINISTRATION AND THE CITIZENS.
- It is a benefit for the user of government services.
- It improves the feeling of citizen attention.
- It reduces waiting times.
- It allows the administration to have usage data for decision making.
- It facilitates communication with users.
IT DOES NOT COMPETE OR REPLACE OTHER EXISTING DIGITAL MEDIA.
IT COMPLEMENTS THEM AND GIVES THEM ADDED VALUE.
Advantages
It generates positive references and a higher degree of satisfaction with the Administration.
It facilitates an innovative and rational way of accessing information and services related to the service spaces where citizens are located.
It creates empathy with the administration.
Citizens feel supported and guided from the moment they approach and access offices with this technology to carry out procedures and access information.
Most satisfied citizen.
You can feel the administration closer and more accessible than ever before.
Immediate and contextual access to fixed and temporary information.
Depending on the campaigns that are enabled at any given time.
IMPROVING THE IMAGE OF THE ADMINISTRATION WITH QUALO
Improved sense of support and attention with:
- Accompaniment with the guidance of the users within the administrations
- Access, at all times, to the information and services needed by the citizen in one step, downloading of information, guides, brochures, procedures…
- Simplify the action of the citizen inside and outside the facilities.
- These processes minimize contacts, optimizing resources.
Objectives
- To equip offices, services and infrastructures of the administrations with QUALO, the latest technology based on the concept of Contextual Information, to improve the image of the institution.
- Take an important qualitative step towards the digitization of information access services and operations to improve the quality of the citizen-administration relationship.
- User satisfaction.
Content Management Account
Monitoring and Measurement of objectives
Simple administration interface that you can access from your computer, tablet or cell phone and from which you can:
- Manage all the contents of your QUALO locations.
- Specific section for the creation and management of audio guides.
- Create and schedule recreational promotional activities (challenges, games, contests…) in a quick and easy way.
- Obtaining periodic statistical reports of visits to the different locations, affluence, hours, etc., so that you can optimize the information and services you offer in each location.
- Etc…
